Purchase and Return Policy

• All our prices are in Canadian dollars.
• Prices may change without prior notice.

Final sale items cannot be returned for a refund.

We hope you enjoy your purchase. However, we understand that sometimes you may need to return/exchange an item. Please follow the steps below to return or exchange your item.

You must email info@quincailleriedante.com to receive an authorization for your return or exchange.

You must return unused merchandise in its original condition and packaging – unaltered/unopened packaging. Items must be in new condition. We therefore take extra precautions to inspect and test all returned items to ensure that they are in new and pristine condition before being returned to our inventory..

Returns can be accepted within 30 days from the date of shipment. Please note that returns are not prepaid, therefore you will be responsible for the cost of return shipping. Also, return shipping costs are non-refundable.

For your protection, we advise customers to obtain proof of shipment from and use of a carrier who insures your goods in the event of damage or disappearance in transit. We also strongly recommend that you use a recorded delivery service so that you can track your order to Quincaillerie Dante Inc.

Please allow around 1 week from the date of receipt of return before the credit appears on your account (credit will be issued to original credit card used for purchase).