FAQ

  1. What kind of payment methods do you accept?

  2. Why are all your prices listed in Canadian dollars?

  3. Do you ship merchandise to the United States?

  4. Is my privacy and personal information secure on your site?

  5. Why do I need to enter my email address when ordering online?

  6. Can I modify or cancel my order?

  7. Do you restock items that are sold out?

  8. Why was my order cancelled?

  9. Do I pay taxes on my order?

  10. What kinds of shipping options do you offer?

  11. How do I track my package after it has been shipped?

  12. What is your return policy?

  13. How soon will I receive a refund for my returns?

  14. How can I subscribe to Quincaillerie Dante Inc.’s newsletter?


What kind of payment methods do you accept?

We accept the following forms of payment:

  • Visa
  • MasterCard
  • PayPal
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Why are all your prices listed in Canadian dollars?

At this point in time, our payment system is set up to handle Canadian dollars only. We only ship within Canada.

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Do you ship merchandise to the United States?

No we do not. Currently we are set up to ship ONLY throughout Canadian provinces.

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Is my privacy and personal information secure on your site?

Shopping on our site is safe and secure. For more information please read our Privacy Policy.

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Why do I need to enter my email address when ordering online?

It is necessary to enter your email address to send your order confirmation and information. Your email address will not be used to send you newsletters unless you express otherwise.

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Can I modify or cancel my order?

We cannot guarantee this; however, we will make every effort to stop the processing of your order if it has not been shipped. Please contact us to cancel or modify your unshipped order. Also please note that if your order has been shipped out we cannot stop delivery, thus we cannot modify or cancel your order.

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Do you restock items that are sold out?

Yes, we restock all products sold online. However, product availability online is subject to change.

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Why was my order cancelled?

Your order may have been cancelled for the following reason:

The billing address does not match the information that your card issuer or bank currently has on file. For security purposes, the order will automatically be cancelled. If so, please contact your card issuer or bank to verify that the billing information is correct. Afterwards, create a new order using the correct billing address.

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Do I pay taxes on my order?

The amount of tax calculated depends on many factors, including the destination of the shipment and the type of item purchased. All items shipped to destinations in Canada are subject to Canadian Goods and Services Tax ("GST") at 5%. In addition, the following Provincial Sales Tax ("PST") or Harmonized Sales Tax ("HST") might apply, depending on the item and the destination of the shipment:

  • New Brunswick, Newfoundland and Nova Scotia: HST at 15% (including GST portion)
  • Ontario: HST at 13% (including GST portion)
  • Prince Edward Island: HST at 14% (including GST portion)
  • British Columbia: Provincial Sales Tax ("PST") at 7%
  • Quebec: Quebec Sales Tax ("QST") at 9.975%
  • Manitoba: Retail Sales Tax ("RTS") at 8%
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What kinds of shipping options do you offer?

We offer standard and express shipping options to all Canadian provinces. We also offer an in-store pick up option where we prepare your order so it will be ready for you to pick up at the store.

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How do I track my package after it has been shipped?

As soon as you package is shipped you will receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and link to the shipping carrier’s website.

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What is your return policy?

Return limitations apply. For more information please view our return policy.

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How soon will I receive a refund for my returns?

Please allow 2-3 weeks from the return shipped date for your account to be credit, and 1-2 billing cycles for the credit to appear on your statement.

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How can I subscribe to Quincaillerie Dante Inc.’s newsletter?

Simply click on the tab located on the top of the webpage.

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